|"While we don't have all the answers and can't solve every
problem, we can and do stand for progress and will continue to do
our part to conceive of and contribute to solutions that address
some of society's most daunting challenges." — Michael L. Corbat,
Chief Executive Officer, Citigroup Inc.
For many reasons, 2016 was
a year not many of us are likely to forget anytime soon.
Uncertainty, change and anger were all defining characteristics of
2016, but if I had to summarize the year in a word, it would be
AGAINST. Against the status quo, long- serving leaders, and any
perceived threats to what people in many places had long considered
a predictable and secure future.
While the sources and multiple manifestations of this mood are being
analyzed by many, at Citi we think the more important area of focus
is: What do we, and should we, stand FOR?
As a company with clients in more than 160 countries and
jurisdictions and with more than 200 million customer accounts
worldwide, what we stand for is informed by many things. First and
foremost, we're guided by our mission to responsibly provide
financial services that enable growth and progress.
As part of that mission, we ask ourselves how our own actions and
behaviors exemplify what we stand for. Do we hold ourselves to the
highest ethical and business standards? What do we do on a daily
basis to meet and live up to those standards? And, importantly, what
do we do when we fall short? That's the big question that the second
section of this report, "HOW WE DO BUSINESS," addresses. It makes
clear that Citi stands for diversity in the workplace, requiring our
colleagues to adhere to the highest ethical standards, running our
operations in an environmentally friendly manner and safeguarding
our clients' privacy.
In pursuit of our mission, we also ask ourselves how the work we do
with our clients and in our communities around the world
demonstrates what we stand for. The efforts detailed in the
"SOLUTIONS FOR IMPACT" section are indicative of the many ways we
can and do have a positive financial and social impact in the
communities we serve. They demonstrate that Citi stands for building
inclusive cities, working with governments on critical
infrastructure projects, and financing solutions that protect
against climate change.
When I think about the sense of uncertainty that permeates the world
today, I grow only more committed to identifying and taking action
on issues where Citi can use our global scale and expertise to make
meaningful contributions. And while we don't have all the answers
and can't solve every problem, we can and do stand FOR progress and
will continue to do our part to conceive of and contribute to
solutions that address some of society's most daunting challenges.